Online & In-Person Class FAQs

Online Classes

Signing Up for Weekly Livestream Classes

1. First, purchase a package or sign up for membership by clicking here.
2. Click the class link in your purchase confirmation email.
3. Check your spam folder for this email if it's not already in your inbox.
4. Register via Zoom for class. You'll land on a page with the class Zoom link, and you'll also receive a registration confirmation email containing the same link. Check your spam folder if you don't see it.
5. From then on, your class link is emailed to you every Tuesday, no need to re-register each week.
6. If the email isn't in your spam either, email Lila at hellerlila@gmail.com and she'll send you a direct link.

If the Links Aren't Working for You

In-Person Classes

Joining Us at the Studio

Studio Location: 5305 Claremont Ave, Oakland, CA (across from the DMV)

Give yourself 5 to 10 minutes extra time to find parking and get settled. Please arrive on time, doors close 5 minutes after class begins.

What to Bring

• A yoga mat
• A water bottle
• Props are provided

The Vault

How to Access Pre-Recorded Classes

1. Go to lilaheller.com/login and enter your email address and password, then click Log In.
2. Once you're logged in, you'll land on your member dashboard.
3. Look for The Vault in the navigation menu or on the dashboard and click on it.
4. From there, you'll see all the available pre-recorded classes. Click on any title to start watching.

If you can't remember your password, click Forgot Password on the login page and a reset link will be sent to your email.

Billing

How to Cancel a Recurring Payment or Subscription

You can manually cancel your subscription from your account:

• Log in to your account.
• Click on your Avatar from the page header.
• Select Settings from the dropdown.
• Click Billing Info in the top right of the page.

Stripe

Select the Cancel button. You'll be prompted to confirm your cancellation. Once confirmed, you'll keep access through the end of your current billing cycle.

PayPal

• Click Cancel in PayPal. You'll be redirected to your PayPal account under the Payments tab (log in if needed).
• Click Payments in the top menu.
• Select Manage automatic payments under "Automatic payments."
• Select the merchant whose agreement you want to cancel in the left sidebar.
• Click Cancel, then confirm by clicking Cancel Automatic Payments.

After you cancel, you'll lose access to your subscription at the end of the current billing cycle. You can view your canceled subscription and access end date in your Billing Information.

Refunds

Our Refund Policy